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Monitoring
Zammad
An open-source helpdesk and ticketing system for managing customer support, internal IT requests, and communication. It integrates with email, chat, and social media to streamline service operations.
GLPI
A comprehensive IT asset management and service desk solution. It helps organizations track hardware, software, incidents, and workflows, ensuring better IT governance and control.
Grafana
A leading open-source analytics and monitoring platform that visualizes metrics from multiple data sources in real time. Ideal for infrastructure, application, and IoT system monitoring.
OCS Inventory
An open-source inventory management system that automatically discovers and reports on hardware and software assets across your network, providing complete visibility for IT teams.
Prometheus
A time-series monitoring and alerting toolkit widely used for cloud-native systems. It collects metrics, stores them efficiently, and triggers alerts for performance and reliability monitoring.
KeyCloak
An open-source Identity and Access Management (IAM) solution offering SSO, OAuth2, and LDAP integration. It helps manage user authentication, authorization, and identity federation securely.
Comparison
| Feature / Tool | Zammad | GLPI | Grafana | OCS Inventory | Prometheus | Keycloak |
|---|---|---|---|---|---|---|
| Primary Function | Helpdesk & Ticketing | ITSM & Asset Management | Monitoring & Visualization | Asset Discovery & Inventory | Metrics Collection & Alerts | Identity & Access Management |
| Data Type Managed | Tickets, Requests, User Communication | Assets, Incidents, Tasks | Metrics, Logs, Dashboards | Hardware & Software Data | Metrics, Time-Series | Users, Credentials, Permissions |
| Best For | IT Support Teams, Customer Service | IT Departments, Enterprise IT | DevOps, Infrastructure, IoT | IT Admins, System Managers | Cloud-native Monitoring, SREs | IAM, Authentication, SSO |
| Integration Support | Email, Slack, LDAP, Chat, Social Media | OCS, FusionInventory, LDAP | Prometheus, Loki, InfluxDB, SQL | GLPI, SNMP, LDAP | Grafana, Alertmanager | LDAP, SAML, OAuth2, OpenID Connect |
| UI & Visualization | User-friendly Ticket Dashboard | Asset & Incident Dashboards | Advanced Graphs, Real-time Panels | Web Dashboard for Asset Lists | Metric Graphs, Query UI | Admin Console & Login Portal |
| Scalability | Medium to Large Teams | Enterprise-level | High (Cloud-native) | Medium | Very High | Enterprise-ready |
| License | Open Source (AGPLv3) | Open Source (GPLv2) | Open Source (AGPLv3) | Open Source (GPLv2) | Open Source (Apache 2.0) | Open Source (Apache 2.0) |
| Consultancy by OdoWare | ✓ Setup & Support | ✓ Implementation & Configuration | ✓ Monitoring Setup & Integration | ✓ Inventory Automation | ✓ Alerting & Metrics Setup | ✓ IAM & SSO Configuration |